FAQ

Q. How does the site work?

You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, select a delivery time – and voila, you are done.  A eonbazar.com representative will then deliver your order right to your home or office. 


Q. How much do deliveries cost?

There is a BDT 45 delivery fee if the order value is BDT 500 or less. If the order value is more than BDT 500, delivery charge will be free.


Q. How can I contact you?

You can always call +8801755665353 or email us at info@eonfoods.net


Q. How long do the deliveries take?

We are delivering in Dhaka metro city only. Delivery timeline is within 48 hours


Q. What are your delivery hours?

We deliver from 9 am to 10 pm every day.


Q. How do I know when my order is here?

Eon Foods representative will call you as soon as they are at your house to let you know about your delivery. 


Q. How do I pay?

We accept cash on delivery and we also have Online Credit Card and Online bKash service. Don’t worry, our Eon Foods representatives should always carry enough change. 


Q. Do you serve my area?

We are currently serving all of Dhaka city, except certain parts of Old town. 


Q. I can’t find the product I am looking for. What do I do?

We are always open to new suggestions and will add an item to our inventory just for you. There is a "Wish list" feature that you can use to inform us of your requirement. You can also call …….. or mail us at ……… Foods.com to add an item to our inventory. 


Q. My order is wrong. What do I do?

Please Immediately call +8801755665353 and let us know the problem. 


Q. What if the item is out of stock?

We hold our own inventory in our warehouses, so we rarely run of out stock. However, we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what substitutes are available. 

Q. What happens during a hartal?

A. We work during hartals. That’s how dedicated we are. 


Q. What about the prices?

Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know. 


Q. How do you deliver?

We use our own fleet to deliver. Our goal is to deliver the products to your place on time. 


Q. What is your policy on refunds?

You may get a refund within ten (10) days. We reserve the right to refuse a refund. Please contact us at +………. if you want to return an item. 

Q. Can I get a refund via cash?

No, for any sort of issue, we will update the credit to your Eon Foods account/ credit card you used/mfs.


Q. What is your discounting policy?

We try to provide the best deals in Dhaka and many of our products are already discounted below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied on the MRP. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer.


Q. Can I order over the phone? 

Absolutely. Our hotline is +8801755665353 


Q. What about quality?

We try our best to source the best quality items for you from our own network but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free. 


Q. Should I tip the delivery representative?

Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.